Latitude, Inc. Customer Service Manager in Charleston, South Carolina
Great growing client of ours is looking for a Customer Service Manager.
Duties and Responsibilities: - Overall Reporting POC (Open Orders/Order Bank) - Allocate inventory to customer orders, approve shipments, and coordinate shipping with warehouse - Make recommendations to Customers, Sales, and Management to adjust order dates, quantities, and/or recommended product substitution to satisfy orders with the best possible fill rate. - Assess inventory levels and ability to fill current and future orders. - Day to Day relationship Main POC for TAG (3rd party warehouse) - Team management / Training - High Priority Key Accounts ? Closely monitor all activity for our largest customers - Inbound Receiving / Bin Mgnt - Oversee the management of our B2B platform (Centerstone) - Communicate clearly and effectively with internal and external customers via written and verbal methods. - Effectively manage a customer service team that handles all wholesale customer service needs which includes sales orders, returns, credits, item fulfillment, invoicing, etc. - Monitor customer purchase order receipt process via Electronic Data Interchange (EDI) or other delivery method into the company's Enterprise Resource Planning (ERP) system. - Attend and support trade shows and industry events as required Requirements: - Customer Service Management professional with proven track record of hands-on management experience, preferably in soft goods/apparel industry. - Experience within a manufacturing company and/or distribution environment supplying product to Retail customers preferred. - Knowledge of EDI (Electronic Data Interchange) and NetSuite (ERP), highly preferred. Must be a self-starter who can identify customers? needs and devise solutions independently as well as in a team setting. - Strong leadership and excellent communication skills, both oral and written. - Must be highly organized, attentive to detail, and have strong prioritization/time management skills. - Must have the ability to multi task in an extremely fast paced environment. - Advanced Knowledge of Microsoft Office Suite with a concentration on Excel is highly preferred. - Bachelor?s Degree highly preferred.