Medical University of South Carolina MUHA AA34 - Lead Patient Access Services Specialist in Charleston, South Carolina
Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)
Hours per week: 40
Scheduled Work Hours/Shift: Monday-Friday 8:30 am - 5:00 pm, Rotate Weekends
Fair Labor Standards Act Status: Hourly
Job Summary/Purpose : The Patient Access Services Team Lead reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Team Lead assists the supervisor with the internal management of the team. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the front end registration process and work closely with physicians and nurses to provide optimal quality care to patients.
The Patient Access Services Team Lead verifies various payment methods available (insurance, self-pay, agency) working with patients to set up payment arrangements to include applying for assistance programs. This position assists in collecting copayments and deductibles, and solves basic billing inquiries.
Minimum Training and Education: Bachelor degree and one year relevant work experience in healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. A certified typing test must be presented at time of interview. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.
Required Licensure, Certifications, Registrations:
Additional Duties and Responsibilities:
Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) (Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)