SC Works Jobs

Job Information

Medical University of South Carolina MUHA AI36 - Patient Access Liaison in Charleston, South Carolina

Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)

Hours per week: 40

Scheduled Work Hours/Shift: Monday-Friday, 8:30am-5:00pm

Fair Labor Standards Act Status: Salaried

Job Summary/Purpose : The Access Liaison reports to the Director, Enterprise Patient Access in the Patient Access Center. Under limited and indirect supervision, the Access Liaison assumes responsibility for proactively managing and reporting on outpatient availability of all scheduled clinics and providers within a given ICCE across all locations. The Access Liaison will act as a centralized resource with dual accountability to the Patient Access Center and ICCE Leadership to facilitate patient access and scheduling best practices for referring physicians, patients and others. This role will ensure standardized and consistent scheduling practices, protocols, and procedures across the ICCE, while maintaining ownership of all departmental provider templates to ensure consistent master schedules. The Access Liaison will oversee the ICCE patient access strategy while leading process improvement initiatives to increase patient access.

Minimum Training and Education: Master's degree from an accredited college/university in Business or Healthcare Administration and one year of healthcare operations, finance, business development, marketing or project management experience required or Bachelor’s degree and 3-5 years of healthcare experience required in operations, finance, business development, marketing or project management. Proficient with MS Word, MS Excel, MS Outlook, MS Powerpoint, MS Vizio and MS Access. Advanced Excel Skills including pivot tables preferred. Strong understanding of business, customer service and process improvement is essential. Must be able to communicate with all levels of management and employees, both orally and writing. Must be a self-starter and have excellent critical thinking, problem solving and analytical skills to collaborate with supervisors, department and clinical partners. Lean and/or Six Sigma certification a plus.

Required Licensure, Certifications, Registrations: n/a

Additional Duties and Responsibilities:

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Frequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 20 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous)