HCA, Hospital Corporation of America Patient Access Team Lead in Charleston, South Carolina
Patient Access Team Lead Trident Medical Center Charleston, SC 321 bed facility
Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:
• Tuition Reimbursement/Assistance Programs • Moving, mortgage, and real estate assistance • 100% matching 401(k) based on years of service • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
What you will do in this role:
• Staff and order supplies according to budget guidelines and department needs • Assist Manager and/or Supervisor in creating staff schedules and ensure adequate coverage • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations. • Promote and demonstrate excellent customer service • Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager. • Oversee the daily activities of the registration area to insure department standards are met • Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles • When appropriate, relieve staff members during employee sick/vacation time • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients • Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach • Excel in all functions performed by patient representatives in all registration areas • Collect/request deposits and copays • Assume on-call responsibilities to insure adequate staffing and problem-solving • Register all patient types • Assist in resolving patient concerns
- High School Diploma or GED preferred.
- At least one year of related experience required. Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job: *Supervisors Team Leaders & Coordinators
Title: Patient Access Team Lead
Location: South Carolina-Charleston-Trident Medical Center
Requisition ID: 08945-183366