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Veterans Affairs, Veterans Health Administration Program Analyst in Charleston, South Carolina


The Ralph H. Johnson VA Medical Center is currently recruiting for one (1) Program Analyst within the Group Practice Management Office. The position is located in the Office of the Director at the Ralph H. Johnson Medical Center under the general direction of the Group Practice Manager (GPM). The incumbent will oversee and provide guidance for all functions associated with monitoring and auditing of scheduling, an integral part of an effective Scheduling Compliance Program.


Major duties include, but are not limited to: - Performs analytical and evaluative studies relating to the development and/or execution of various scheduling operating programs of this medical center.

  • Highly advanced at analyzing and evaluating existing and proposed scheduling operations and services. Presents data, conclusions and recommendations to management officials for their use in ensuring scheduling compliance.

  • The incumbent will provide audits and analysis of data using the GPM/SAT Tool.

  • During analysis and the audit process, the incumbent will determine the accuracy and timeliness of the scheduling system.

  • Develop, or assist in the development of educational programs for Medical Center staff

  • Determine educational requirements for schedulers and other employees regarding the scheduling process.

  • Recommends action to improve the quality of the data processes related to business integrity.

  • Compile and maintain appropriate management reports.

  • Maintain good communication between the CBI office and other business owners.

  • Serves as project coordination for planning, organizing, coordinating, implementing, and evaluating various new aspects of new, revised, or existing programs, projects, policies and procedures.

  • Coordinates and provides initial training for designated administrative support occupation.

  • Provides recurring training as needed and monitors the success of the training program by monitoring trainee success through competencies.

  • Analyses the trained occupations work product and identifies systemic difficulties and corrects them Work Schedule: 8:00am - 4:30pm Monday through Friday

Telework: Available

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/PD078570

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/24/2020. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing reports and presentations on monitoring and auditing results; performing analytic and evaluative work associated with Scheduling Compliance program activities; analyzing and evaluating existing and proposed scheduling; serving as the subject matter expert for scheduling related issues, including audits and compliance; developing scheduling training for national and local initiatives. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. For example, an applicant who possess 6 months of specialized experience equivalent to a GS-09 position as well as 1 1/2 years of progressively higher level graduate education leading to a PhD or equivalent doctoral degree. Preferred Experience: Ability to integrate knowledge of clinical and information processes to achieve successful adoption; ability to execute complex projects that support veterans' health care needs; ability to collaborate effectively in a lead role; experience in assisting clinical business end users in reengineering business processes for clinical efficiency and documentation; skill in applying statistical analysis and interpreting significance, which includes the validity of measures used to generate outcomes related to patient management systems. You will be rated on the following Competencies for this position:

Analysis and Problem SolvingCommunicationComputer SkillsData Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


*A transcript must be submitted with your application if you are basing all or part of your qualifications on education. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional Information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.