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Veterans Affairs, Veterans Health Administration Program Specialist in Charleston, South Carolina

Summary

The position is located at the Ralph H. Johnson VAMC. The incumbent will report to the HAS. The incumbent works closely with facility leaders and staff to incorporate new concepts and capabilities into kiosk systems, and provides training to all facility staff impacted by program, role, or technology changes. Matrix lines of authority ensure that VISN 7 and VHA goals and strategic directions are fully supported by VetLink programming through collaborative efforts with VISN and VHA leaders.

Responsibilities

The incumbent will serve in a developmental assignment, to provide the individual with the knowledge, skills, and abilities needed to perform the full range of routine and nonĀ­ routine assignments at the next higher grade. Creates processes, principles, and policies for the development and implementation of patient and family centric VetLink programs at the facility level, and for the operation and management of VetLink programs. Develops, refines, implements, and evaluates a comprehensive strategic expansion plan for the VetLink programming at the facility level and is the VISN and National level point of contact for the facility. Incumbent engages in outreach planning and activities, including partnership with Veteran's Service Organizations. Develops and implements initiatives to expand veteran knowledge and use of kiosk functionality. Skill to plan, organize, and direct team study work and to negotiate effectively with management to accept and implement recommendations where the proposals involve substantial agency resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity studied. Works with all Service Line Managers to provide appropriate activity coding to all sites for consistent and appropriate workload tracking and reporting. Maintains a written statement of the VetLink program mission and scope of services for the medical center.. Develops a specific data collection and analysis strategy for all aspects of VetLink program evaluation, including clinical, fiscal, and satisfaction criteria for both clinicians and patients. Serves as a consultant to the various facility staff to ensure that best practices, appropriate clinical technology applications and successes are shared amongst VetLink programs and implemented. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 8:00 am - 4:30 pm

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position

Position Description/PD#: Program Specialist/PD079250 and PD101690

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required Not Required

Requirements

Conditions of Employment

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/16/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7 The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: efficiency methods to guide the implementation of new programs and development of best practices. At this level, knowledge of and some experience of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems. The incumbent must possess basic knowledge of VHA directives and policies applicable to the VetLink, the Beneficiary Travel program, insurance collection practices, and medical billing requirements. Knowledge of and demonstrated ability to perform software installations for an automated check-in and demographic update system. or 1 full year of graduate level education or superior academic achievement Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of and demonstrated experience with a wide range of qualitative and/or quantitative methods for the assessment and improvement of programs. Incumbent engages in outreach planning and activities, including partnership with Veteran's Service Organizations. Develops and implements initiatives to expand veteran knowledge and use of kiosk functionality. Skill to plan, organize, and direct team study work and to negotiate effectively with management to accept and implement recommendations where the proposals involve substantial agency resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity studied. Works with all Service Line Managers to provide appropriate activity coding to all sites for consistent and appropriate workload tracking and reporting. Maintains a written statement of the VetLink program mission and scope of services for the medical center.. Develops a specific data collection and analysis strategy for all aspects of VetLink program evaluation, including clinical, fiscal, and satisfaction criteria for both clinicians and patients. Serves as a consultant to the various facility staff to ensure that best practices, appropriate clinical technology applications and successes are shared amongst VetLink programs and implemented. Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9. AccountabilityAdministration and ManagementAnalytical ReasoningCommunicationsSystems ThinkingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary but will involve periods of walking throughout the facility to interface with other services, bending, stooping, lifting, and carrying. The incumbent is exposed to CRT/PC screen radiation sometimes for long periods of time. Reasonable accommodation may be considered in determining an applicant's ability to perform the duties/functions of the position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional Information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.

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