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UNUM Director, Supplier Relationship Management in Columbia, South Carolina

Job Posting End Date: 12/18

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine, - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:The Director, Supplier Relationship Management is part of Unum’s Supply Management organization and will partner with business unit and corporate leaders to drive and facilitate strategy for select strategic external partner(s), in alignment with enterprise-wide strategy. Responsible for leadership and oversight to include strategy development and implementation, cost and value analysis, contract negotiation and coordination, transition leadership, global market intelligence and best practices, and supplier performance management. Acts as the primary point of contact for executive leadership on all delivery-related matters for assigned categories or external partner(s). Generates value by actively engaging in ‘make vs. buy’ assessments, enhancing or adding to Unum’s capabilities, maximizing Unum’s purchasing power, reducing Unum’s total costs, and mitigating Unum’s risks. The incumbent will be a trusted business partner who works closely with global suppliers and consults with senior leaders and subject matter experts across the enterprise to develop solutions that support Unum’s business objectives and drive optimal results.

Principal Duties and Responsibilities

  • Manage specific relationship(s) at the enterprise level for services and capabilities provided by external partners (ITO, BPO, BPaaS, KPO, etc.), focusing on make vs. buy decisions, opportunity identification, operating model design and oversight, and transition leadership.

  • Partner with senior executives, business stakeholders and external partner leadership to identify and implement valued-based opportunities.

  • Engage closely with business partners to develop deep understanding of business goals and objectives and influence supplier alignment

  • Establish and foster successful, positive working relationships between internal stakeholders and suppliers

  • Develop, influence and implement category strategies across the business, including development and execution of RFX documents; develop selection criteria and drive selection of suppliers in collaboration with cross-functional teams; conduct supplier negotiations and ongoing supplier management.

  • Establish a strategic roadmap (3-5 years ahead) that supports business stakeholders’ objectives, with customization by business unit and external partner capabilities.

  • Proactively lead market-intelligence gathering and analysis activities.

  • Develop and communicate category strategies to leaders and cross-functional teams to ensure that business expectations are met

  • Drive consolidation of spending, seek out synergies across the enterprise, and deliver annual budgeted cost savings across the enterprise

  • Challenge and influence business stakeholders and budget owners for the business rationale and specifications of required goods and services

  • Work with the business partners to create standard Service Level Agreements, metrics and scorecard programs to effectively measure and manage supplier performance

  • Develop negotiation strategies, gain alignment from business stakeholders, lead cross-functional, category-based negotiation teams using BATNA and other methodologies, and implement appropriate supplier risk analyses.

  • Own contract performance, including monitoring, supplier adherence, measurement, reconciling and overall stewardship of supplier contracts to mitigate risk

  • Lead periodic business reviews (e.g., quarterly) with suppliers and business partners where reports, metrics and partner scorecards are shared to drive continuous improvement and consistently high quality, high value results; includes leading development of efficient processes and mechanisms in partnership with Legal, Risk, ISO, Compliance, Global Security, IT architecture, and other corporate functions

  • Lead ongoing supplier relationships with regards to change management, business continuity plans, and issue escalation and resolution

  • Own the drafting, negotiating, and executing contractual documents including but not limited to Master Service Agreement, Statements of Work, and Letter Agreements

  • Performs other duties as assigned

Job Specifications

  • Bachelor’s Degree in Business Administration, Supply Chain Management or related experience and 7-10 years of experience in Procurement, Category Management, or Supplier Management or equivalent experience required; MBA, business operations or management experience; insurance or financial services experience preferred.

  • Significant experience leading and collaborating with external partners on critical, strategic outsourcing engagements, including opportunity identification, demand aggregation, make vs. buy decision rationales, operating model design, complex high value contract negotia-tions, performance management, best practices, benchmarking and market intelligence.

  • Strong acumen and experience in planning and executing business process outsourcing (BPO) transitions, particularly in insurance operations; strong insurance operations or Finance background preferred.

  • Experience in relationship management, change management, strategy development, and contract negotiations; exposure to Risk, Regulatory Compliance, Audit, and Business Continuity Planning is desirable, particularly related to offshore and third-party engagements

  • Knowledge of risk management related disciplines Ability to influence peers and senior managers in partner organizations and work at all levels and across organizations to gain buy-in and build consensus to deliver on strategies and objectives; superior oral and written communication and interpersonal skills, with ability to articulate difficult ideas and concepts through concise verbal and written communication

  • Demonstrated negotiation, decision-making and presentation skills; proven track record of delivering tangible results in complex and matrix work environment; innovative strategic thinking and problem-solving skills, and strong business acumen and analytical capabilities.

  • Ability to successfully manage time pressures, work against deadlines, and deliver strong results on schedule; ability to prioritize based on customer or business needs, urgency, and importance; strong initiative with ability to set and meet stretch goals.

  • Demonstrated ability to produce executive management reports; advanced PC skills required (Excel, Power Point, Word, etc.)

    Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.



A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.

Unum is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process please contact us by submitting a request here.

As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Click here for more information.