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Nothing Bundt Cakes Guest Service Representative in Columbia, South Carolina

Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative 

solutions in a warm and welcoming environment. Guest Service Representatives will also 

perform side work duties for the crafting department, some light cleaning, and some clerical 



  • Possess a strong sense of teamwork 
  • Ability to follow instructions 
  • Has integrity 
  • Takes initiative
  • Fits the Nothing Bundt Cakes Culture
  • Has the ability to work well under pressure 
  • Outgoing and friendly personality 
  • Ability to multitask while paying special attention to detail 
  • Strong sales ability 
  • Genuine care of others needs
  • Ability to work with a sense of urgency  Responsibilities may include but are not limited to: 

  • Abide by all NBC policies and procedures

  • Uphold NBC's image and brand
  • Assist other departments when necessary 
  • Introduce walk-in guests to our bakery and our products with a guest tour 
  • Assist guests with walk-in orders while using creative solutions 
  • Suggest balloon sales, show porcelain items, and up-sell with candles and cards
  • Assist phone guests by placing incoming  orders
  • Give cake presentations while performing quality control tests
  • Operate & balance (POS) point of sale with accuracy and efficiency 
  • Gather guests email addresses 
  • Keep samples available during all hours of operation (No samples currently due to COVID guidelines)
  • Maintaining a strong knowledge of NBC's products, prices, and promotions
  • Keep retail area clean, swept, neatly merchandised, 
  • Dust all retail surfaces twice per week, including all counter tops, and POS stations
  • Duties assigned by crafting department such as fluffing bows and making design pieces.
  • Track inventory and restock Show Room as needed This is a Full Time position. No previous experience needed. Pay based on experience if any.