Citizens Bank Mortgage Servicing Facilitator (Remote) in Columbia, South Carolina
As a Mortgage Servicing Facilitator with Citizens Bank, you will be responsible for the delivery of training programs for roles within the Home Mortgage Servicing business line. 70% of your time will be conducting classroom training, while 30% will be occupied with class preparation and special projects. The successful candidate will combine both mortgage servicing knowledge with a proven facilitation track record to deliver a world class training experience to new and existing colleagues.
Responsibilities will include:
Facilitation of onboarding curriculum utilizing Citizens Banks methods and techniques
Application of blended learning strategies to deliver training for MSP and other Servicing related systems
Providing coaching/feedback to colleagues in an effort to solidify classroom learning, during and after training sessions
Demonstrating an observable enthusiasm for the company, course, material delivery, and learning of the participants
Employing adult learning strategies to meet all learning styles and experience levels
Identification and implementation of content updates
Other related duties as assigned by Training Director, Home Mortgage and /or Curriculum Design Manager Class Preparation Responsibilities include:
Preparing, organizing, and managing the training environment to foster learning
Tracking and reporting attendance using the automated records management system
Providing managers with assessments of participants, as appropriate
Meeting with department supervisors to identify effectiveness of training in the work environment; make recommendations for additional colleague self-development or training activities to promote skill development
Participation in Training Staff and business related meetings
Ability to travel as needed
3 years of Mortgage Servicing experience, preferably with MSP experience
3 years of training and coaching experience
Comprehensive knowledge of the end-to-end mortgage process, mortgage servicing process and regulatory requirements
Understanding of adult learning theory
Advanced facilitation skills and presentation skills
Excellent written skills, strong organizational skills
Computer technical skills: Word, Excel, Power Point, Access
Education, Certifications and/or Other Professional Credentials:
Bachelor's degree preferred
Certification in Virtual Learning Facilitation -preferably using WebEx – preferred
Hours and Work Schedule
Hours per Week: 40, although some additional hours may be required based on business needs
Work Schedule: 8AM – 5PM, Monday – Friday; however some weekend travel may be required
This position is not available in Colorado.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.