Smartsheet Senior Manager, Smartsheet University in Columbia, South Carolina
Senior Manager, Smartsheet University
Smartsheet University is re-imagining the customer learning journey in creating a world class learning program that spans modalities and skills for developing a global workforce of Smartsheet ambassadors to achieve meaningful change. We are looking for a dynamic leader that has vision, depth and execution experience to drive a strategic part of our business.
You will work across not only Worldwide Learning, but various other departments across Smartsheet, and with customer / partner groups to refine and grow our training business to ensure that Smartsheet has a rich ecosystem of partners and customers gaining intrinsic value for themselves, and their businesses.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our Sr. Director of Professional Services located in our Bellevue, WA office.
Own the strategic vision and plan for Smartsheet University's training and certification offerings.
Manage Product Training Revenue attainment to Plan.
Develop a certification strategy to create a global workforce of accredited ambassadors.
Evolve the all-up business model for Smartsheet University, and the product value messaging across audiences.
Drive Smartsheet University requirements and offerings definition, roadmap, and enhancement strategy for new features and enhancements related to our learning, certifications and other credentials.
Define/support strategies and standard operating procedures for several modalities and distribution channels.
Analyze customer feedback and usage metrics to identify key pain points and opportunities to address.
Partner with Customer Excellence leaders to decide how Smartsheet University can be leveraged, deploy knowledge timely and to assist in new employee onboarding.
Lead the Training and Certification Managers to drive a unified strategy, associated set of principles and clear prioritization for hands-on experiences.
Work with our Support and Learning Partner communities to understand the needs of our learners and our trainers ensure that the program aligns to those needs.
Support, and recommend, pricing, promotions and packaging decisions.
Work with marketing teams to create customer and partner facing content and land key messages with analysts and the market.
Advocate for the training and certification program across Smartsheet and to our customers and partners, ensuring the Smartsheet University "story" is clear and understood.
Strategize and think about opportunities to revolutionize skills validation and exam delivery so that Smartsheet becomes the leader in our approach to learning and certification and support the design and implementation of those opportunities.
Track industry trends, drive competitive research and customer research, and partner with training and certification product managers to help establish the desired learner experience and drive innovation.
4-year undergraduate degree from an accredited university
MBA, or equivalent, from an accredited university
5+ years experience developing Learning & Development strategies
Experience at building and program execution to bring programs to the next level
Perks & Benefits:
100% employer-paid medical, dental, and vision coverage for full-time employees
Equity - Restricted Stock Units (RSUs) Equity with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
15 days PTO to start, plus Flexible Sick Leave
Teleworking options from any registered location in the U.S. (role specific)
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!