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McLeod Health IT Help Desk Analyst (IT-MPA) in Florence, South Carolina

IT Help Desk Analyst (IT-MPA)

Tracking Code

20211011

Job Description

  • Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

  • Provides 1st Level hardware/software remote support for physician practices to analyze customer concerns and correct or escalate issues accordingly while striving for 100% customer satisfaction.

  • Configures and tests IT and related devices used within the organization.

  • Works closely with Analyst, Desktop and Network support staff to ensure end-user problems are resolved in a timely manner.

  • Provides technical support during normal business hours and participates in after hours on-call rotation.

Qualifications/Training:

  • 1-2 yrs. experience in an operator capacity in a multi-platform computing environment preferred.

Licenses/Certifications/Registrations/Education:

  • High-school diploma or equivalent (GED) required.

  • Associates degree in Computer Science preferred

Job Location

Florence, South Carolina, United States

Position Type

Full-Time/Regular

Position Type Details

Full-Time

Physical Address

McLeod Tower, 555 East Cheves Street

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