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Change Healthcare Patient Service Representative in Florence, South Carolina

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Hours: 10 AM-7PM M-FRI.

Requirements for position:

  • Minimum of 8000 keystrokes per hour.

  • One year of experience in the PSR department or Billing department

  • Time management: The ability to manage and organize multiple priorities

  • Strong team player

  • Excellent interpersonal and communication skills

  • Commitment to company values

  • Computer proficiency

  • Phone etiquette skills

  • Able to work under pressure

  • Flexibility and ability to work overtime

  • Ability to work with little to no supervision

  • Assist with Credit Cards

  • Assist in training New Hires/And Current Employees

  • Assist in QC for the Patient Service Representatives

  • Assist in Web Inquires and Faxes/Authorizations

Responsibilities:

  • Readily available to assist the Patient Service Representatives with any of the questions or problem accounts they may have while promptly resolving issues.

  • Communicate with the billing offices on any questions and/or problems they may see with a practice or an account that have been assigned by and Team Supervisor.

  • To provide quality and professional service to all PSA patients and clients.

  • Answer incoming telephone calls for patients and clients when needed.

  • Assist management with supervisor calls when needed.

  • Document all incoming telephone calls in the system and on the Account Action sheets if applicable.

  • Log any disclosures and faxes that are received requesting the release of Personal Health Information (PHI) for other than Treatment, Payment, or Healthcare Operations (TPO) purposes.

  • Maintain strict confidentiality and privacy standards on all incoming patient and client account inquiries.

  • Sets a good example (being at work everyday and being on time) and maintain a caring and professional and friendly attitude when dealing with the Patient Service Representatives, billing offices and the patients.

  • Assist management in tracking incoming telephone calls.

  • Assist in keeping all the Patient Service Representatives aware of any updates or changes that may occur.

  • Assist in keeping the atmosphere and work area positive and reduce negativity.

  • Communicate with management on a daily basis about questions, concerns or problems they may see on the floor.

  • Have a prompt response time to voice mail, email, and other requests whether it is from supervisors, co-workers, or patients.

  • Assist management with any special projects as assigned by management and other duties as assigned. .

  • Assist in working AA sheets.

Physical Demands and Work Environment:

  • This position requires an ability to sit for extended periods of time, and to maintain proper ergonomics when using a keyboard and computer.

  • Ability to move and lift boxes up to 30 lbs.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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