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Change Healthcare Patient Services Representative (Health Insurance) in Florence, South Carolina

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Patient Service Rep (Health Insurance)

Overview of Position

A Patient Service Representative handles inbound calls. The representatives respond to incoming calls from the customers to, answer questions and inquiries, provide information, handle complaints and file claims.

What will be my duties and responsibilities in this job?

  • Answering phones from customers professionally and responding to customer inquiries and complaints.

  • Researching required information using available resources.

  • Fling claims, updating insurance information as requested by the customers.

  • Identifying, escalating priority issues and reporting to the high-level management.

  • Routing inbound calls to the appropriate resources.

  • Following up complicated customer calls where required.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Communicating and coordinating with internal departments.

  • Other duties as assigned.

What are the requirements needed for this position?

  • Familiarity with health insurance or medical billing preferred

  • Experience in a call center environment

  • Good computer skills- MS Office programs

  • High school diploma or equivalent.

What other skills/experience would be helpful to have?

  • Excellent communication skills, including verbal and written with proper grammar.

  • Ability to work with others in a close manner.

  • Good multi-tasking skills.

  • Able to react effectively and calmly in emergencies.

  • Able to maintain customer confidentiality.

What are the working conditions and physical requirements of this job?

  • General Office Demands

  • Work from home position. Equipment will be provided.

  • Monday through Friday.- 10 AM to 7 PM Eastern Standard Time

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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