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TekSynap Help Desk Manager in Fort Jackson, South Carolina

We are seeking a Help Desk Manager to join our team supporting United States Army Soldier Support Institute Human Resources Transformation and Training in Columbia, SC.

Army Human Resources (HR) Transformation encompasses personnel and military pay (MILPAY) operations, to include state of the art HR integrated technology (IT) systems, with the capability to interface directly with the Army's Human Resources Command (HRC), Defense Finance and Accounting Service (DFAS), US Army Reserve (USAR) Regional Readiness Centers (RRCs), and Army National Guard (ARNG) State Joint Forces Headquarters. Ultimately, Army HR Transformation is a subset of a broader modernization program that involves building a more flexible and responsive Army. Army HR Transformation enables the decentralized delivery of personnel and pay services to soldiers and commanders while retaining central management at Human Resources Command (HRC), Defense Finance and Accounting Service (DFAS), the US Army Reserve (USAR) Regional Readiness Commands (RRCs), and the US Army National Guard (ARNG) State Joint Forces Headquarters.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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  • Provide multi-faceted support and capabilities to IPPS-A training development, training, learning solutions, and evaluation.

  • Work with integrated teams across the Army to assist in the development and fielding of the IPPS-A system.

  • Assist in the development of multiple lessons plans and associated curriculum for the integration of IPPS-A into the Army Adjutant General School’s training and education courses.

  • Provide synchronization and strategic engagement support to Human Resources training and events, conferences, seminars, and forums.

  • Provide planning and execution support to multiple strategic-level forums involving Army-wide HR stakeholders.

  • Inform and assist in the communication of the AGS strategic human resources support story to leaders, Soldiers, and Families across the Army.

  • Provide capabilities for Army HR transformation to the Army Capability Manager – Human Resources (ACM-HR).

  • Assist in the development of responsive HR Training Solutions.

  • Support the development and integration of HR doctrine and associated publications.

  • Develop recommended changes to existing HR structure and policies to overcome organizational warfighting capability shortfalls to include identifying specific functions, roles, and responsibilities performed by Army organizations impacted by HR across the Total Force.


  • Five (5) years’ experience at an enterprise help desk operation

  • Three (3) years’ experience in working with HR IT systems such as eMILPO, EDAS, TOPMIS, IPPS-A

  • Ability to obtain Low Background Investigation (LBI) clearance under the Homeland Security Presidential Directive 12 (HSPD-12) pgrogram


  • Establish Focus

  • Change Management

  • Develop Others

  • Oral Communication

  • Written Communication

  • Interpersonal Awareness

  • Build Relationships

  • Analytical Thinking

  • Conceptual Thinking

  • Strategic Thinking

  • Technical Expertise

  • Initiative

  • Foster Innovation

  • Results Oriented

  • Teamwork

  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Location: Fort Jackson, SC

  • Type of environment: Office

  • Noise level: Medium - High

  • Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

  • Amount of Travel: Less than 10%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


US Citizen

LBI Clearance through HSPD-12


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

ID: 2021-1682

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