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SC Department of Public Safety Human Services Specialist I (Benefit Integrity Claims Worker) / 61013247 in Greenville County, South Carolina

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

We're looking for an enthusiastic Claims Worker for our Greenville County office who is responsible for processing SNAP/TANF applications for residents of Group Living Arrangements (GLA) and Drug and Alcohol Addiction treatment facilities, maintains applications in a specialized caseload, coordinates with the facility authorized representative on the management and policy requirements of these recipients. Is responsible for investigation, claim establishment, adjudication, recoupment and collection activities for all Economic Services cases in which an overpayment occurred.

The Claims Worker manages specialized SNAP/TANF caseload for residents of Group Living Arrangements (GLA) and Drug and Alcohol Addiction treatment facilities, maintains applications in a specialized caseload, coordinates with the facility's authorized representative on the management and policy requirements of the facility and recipients in respect to the SNAP/TANF application and certification process, conducts SNAP/TANF interviews. Conducts initial and periodic on site visits of each eligible facility.

Manages Benefit Integrity caseload to timely establish or unfound referrals against cases where overpayment of SNAP or TANF benefits or misuse/fraud of EBT benefits is suspected. Reviews referrals, analyzes case records, conducts interviews with clients, witnesses and collateral contacts to obtain thorough evidence to document the existence/non-existence of an overpayment or EBT misuse and the responsibility and classification of a claim.

Monitors and completes necessary follow-up activities on established claims. Initiates collection/recoupment of over-payments. Adjudicates intentional program violations; Represents the agency in hearings; Coordinates with the Office of Investigation and the court system to prosecute and collect restitution from fraud cases.

Reviews, is knowledgeable of and correctly applies past and current SNAP, TANF and Benefit Integrity policies and procedures.

Performs emergency disaster management services to include but not limited to Red Cross sheltering and Disaster SNAP.

All South Carolina Department of Social Services (DSS) Employees are expected to Adopt, Implement, and Promote the Published Mission, Vision, and Guiding Principles, While Employed by the Agency.

Minimum and Additional Requirements

A High School diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate's Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

The employee must have a knowledge and understanding of past and present policy. Working knowledge of fact-gathering methods and interviewing techniques. Working Knowledge of state and federal laws and regulations relative to the area of responsibility. Ability to effectively communicate both orally and in writing. Ability to understand the needs, problems and attitudes of recipients.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. *A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. *If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Individuals must comply with necessary field work assignments. Must possess a valid SC drivers license, have access to and be able to operate a motor vehicle.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

Division: Benefit Integrity / Greenville County

Salary: $22,625.00 - $41,866.00 Annually

Location: Greenville County, SC

Job Type: FTE - Full-Time

Job Number: 107574

Closing: 11/30/2020 11:59 PM Eastern

Residency Requirement: No

Class Code: GA30

Position Number: 61013247

Normal Work Schedule: Monday - Friday (8:30 - 5:00)

Pay Band: Band 3

Hiring Range - Min.: $23,756.00

Hiring Range - Max.: $32,245.00

Opening Date: 11/20/2020

EEO Statement: Equal Opportunity Employer

Agency Specific Application Procedures: All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.

Agency: State of South Carolina Department of Social Services

Address: 1535 Confederate Avenue Extension Columbia, South Carolina, 29201

Phone: 803-898-7315 ext. 2

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