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Resurgent Capital Services Compliance Specialist I in Greenville, South Carolina

Building Bridges, Moving Ahead Work hard. Play hard. Breathe Easy. That’s a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.

Job Summary:

The Compliance Specialist I logs, investigates, and responds to Complaints and Formal Inquiries from consumers and federal and state regulators.

The individual in this position is the primary contact with state and regulatory officials and consumer advocacy groups and it is imperative that a good working relationship is maintained.

Responsibilities:

  • Conduct research and investigation to resolve CFPB, AG, BBB and other Inquiries in accordance with legal statutes and regulations.

  • Draft accurate and persuasive responses to complaints received.

  • Participate in routine team reviews of proposed actions to be taken in complaint resolution. Provide critical feedback to peers and respond to feedback from peers and from the Senior Compliance Specialist.

  • Act as a liaison for Resurgent Capital Services with regulatory agencies and servicers regarding complaints and formal inquiries.

  • Calmly and professionally resolve occasional escalated Customer Service calls from customers, and, where appropriate, place calls to customers as part of the investigation.

  • Understand and apply statutes and regulations, including but not limited to the FDCPA, FCRA, and HIPAA.

  • Contribute to the continuous improvement of work processes, standards and guidelines.

  • Assist in tracking causes of complaints and maintaining the complaint database.

  • Handle questions from AskCompliance, GeneralCompliance and other sources as required.

Qualifications/Skills:

  • 1-2 years of relevant work experience

  • Relevant work experience in any of the following areas is a plus: Resurgent Capital Services, debt collection, compliance, complaint department, law firm.

  • Knowledge of collections processes and legal statutes/ regulations, including but not limited to the FDCPA, FCRA, FACTA and HIPAA. Familiarity with Dodd-Frank a plus.

  • Previous experience with CFPB, BBB, AGO, or other regulatory agencies is a plus.

  • Strong desire to “get to the bottom of an investigation” and can quickly identify whether processes were followed.

  • Competence in Excel and Word applications.

  • Ability to operate in high stress, potentially adversarial situations/conversations.

  • Strong written and verbal communication skills required to communicate effectively with external and internal parties.

  • Ability to learn quickly and perform many different tasks.

  • Detail-oriented, analytical, and extremely organized.

  • Self-starter and willing to present process issues to management and/or executive personnel.

Educational Requirements:

  • College degree strongly preferred

We would be honored if you applied to join our team! We are an equal opportunity employer,offering a fantastic work environment, challenging career opportunities and competitive compensation.

Technically speaking, Resurgent Capital Services manages domestic and international debtportfolios. But, if you were to ask any of our employees what we do, you might get a slightly

different response.

They might tell you that we create opportunities out of challenging situations. For ourselves. And for our clients. It’s what we call “building bridges.” And here at Resurgent, we’re buildingstronger bridges every day.Founded in 1998 and located in Greenville, SC, Resurgent works with some of the nation’s largest credit grantors and debt purchasers. Our employees share common values that are embodied in the people who make our company their home.Our employees’ actions are guided by “Results-Driven Process Management” or RPM—arigorous measurement of financial and operational performance. This process, coupled with our people, has enabled Resurgent Capital Services to achieve industry-leader status.Whether dealing with customers directly or indirectly, our employees are trained in a variety ofdisciplines. Management. Operations. Collections. Financial or statistical analysis. InformationTechnology. In every discipline, regardless of position, all of our employees bring energy andhigh standards to the work we do.

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