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Kforce Level 1 Service Desk Technician in Greenville, South Carolina

A Kforce client in Greenville, SC is actively interviewing candidates for open Level 1 Service Desk Support roles. Find additional details below, and please apply accordingly. Responsibilities:

  • Receive, classify, and triage incidents and simple requests; Emphasis on Inbound Call Handling

  • Troubleshoot and resolve incidents to return service to clients as quickly as possible

  • Implement low risk, well-understood changes that are requested by end-users

  • Follow standard operating procedures as documented in the Knowledge Management System

  • Work with the team and escalate as needed with the assistance of management

  • Stay up to date on the latest technologies through ongoing education

  • Maintain and update system documentation and event records

  • Minimum of a High School diploma or GED; Associate degree or higher is preferred

  • Must have at least 1 certification from vendors such as Apple, CompTIA, or Microsoft

  • A minimum of 2 years of professional IT Service Management (ITSM) experience is required

  • MSP experience is preferred

  • Able to function effectively in a high-paced environment

  • Able to understand the perspective of the client in all service interactions

  • Makes effective use of time and complete tasks efficiently and on time

  • Able to work with a team, communicate effectively, and have high attention to detail

  • Meets client and corporate expectations for attendance, quality, and performance

  • Intermediate experience with system hardware, software, and operating systems, and Active Directory and Group Policy administration

  • Must have basic experience with Cloud solutions such as Office 365 and Google Apps, as well as with networking concepts such as TCP/IP, DNS, and DHCP

  • Experience with switches, firewalls, and advanced infrastructure is a plus

  • Experience with cloud-based data-centers such as Azure and AWS is a plus

  • Experience with server applications such as SQL Server and RDS is a plus

  • Experience with voice technologies and phone systems is a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Years