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Kforce Level 2 Service Desk Technician in Greenville, South Carolina

A Kforce client in Greenville, SC is actively interviewing candidates for Level 2 Service Desk Technician roles. Please review additional details below and apply accordingly.Responsibilities:

  • Receive, classify, and triage incidents and simple requests

  • Troubleshoot and resolve incidents to return service to clients as quickly as possible

  • Implement low risk, well-understood changes that are requested by end users

  • Follow standard operating procedures as documented in the Knowledge Management System

  • Work with the team and escalate as needed with the assistance of management

  • Stay up to date on the latest technologies through ongoing education

  • Maintain and update system documentation and event records

  • Must have at least a High School diploma or GED

  • A minimum of 4 years of professional ITSM experience is required

  • Able to function effectively in a high-paced environment

  • Able to understand the perspective of the client in all service interactions

  • Makes effective use of time and complete tasks efficiently and on time

  • Able to work with a team, communicate effectively, and have high attention to detail

  • Meets client and corporate expectations for attendance, quality, and performance

Must have intermediate experience with each of the following:

  • System hardware, software, and operating systems

  • Active Directory and Group Policy administration

Must have basic experience with each of the following:

  • Cloud solutions such as Office 365 and Google Apps

  • Networking concepts such as TCP/IP, DNS, and DHCP

  • Switches, firewalls, and advanced infrastructure

Preferred:

  • Associate degree or better is preferred

  • MSP experience is preferred

Experience with each of the following is a plus but not required:

  • Cloud-based data centers such as Azure and AWS

  • Server applications such as SQL Server and RDS

  • Voice technologies and phone systems

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Years

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