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Bon Secours Mercy Health MANAGER - PATIENT ADVOCATE in Greenville, South Carolina

Thank you for considering a career at Bon Secours!

Primary Function/General Purpose of Position

Plan, implement and manage a patient advocacy / patient relations program designed to enhance satisfaction and the quality of patient services. Coordinate with other departments to provide maximum level of services. Advocate services include oversight of Interpreting Services.

Employment Qualifications

Education: Bachelor’s degree in health-related field

Experience: Minimum of five years’ experience in a health care setting should include direct experience in complaint / conflict management, grief intervention and consumer affairs. Previous experience in management and supervision in a healthcare setting is preferred.

Skills: Excellent communication and written skills required. Basic Microsoft office skills essential. Competency with Excel and Powerpoint a plus.

Knowledge: Familiarity with TJC (Joint Commission) and CMS standards related to patient rights, advance directives, ethics, and performance improvement is required for managing a patient relations program.

Bon Secours is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • An employer-matched 403(b) for those who qualify

  • Paid time off

  • Educational Assistance

  • And much more

S cheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Department:

Nursing Administration - St. Francis - Downtown

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .

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