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Resurgent Capital Services Sr. Director, Litigation Performance in Greenville, South Carolina

Building Bridges, Moving Ahead Work hard. Play hard. Breathe Easy. That’s a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.

Job Summary:

The individual selected for this position will be responsible for driving the revenue and risk performance metrics of a subset of servicers within the Legal Network. This subset of servicers will include our largest revenue servicers, states, and business segments which require a high degree of oversight associated with revenue and risk components. This individual is expected to have strong leadership skills that can galvanize a team to do great things, represents the company in a strong, positive way to outside parties. At the same time, this individual will be able to influence others in a way that supports the vision of Resurgent desired outcomes. In addition, this individual will be asked to be the operational point of contact for key business segments and high profile initiatives. This individual will collaborate externally with their legal network, and internally with Internal Operations, Legal Strategy, & other internal departments and key resources to assist in identifying areas of opportunity and provide guidance on strategy implementation feasibility.


  • Responsible for leading oneself and our culture in a professional and positive manner

  • Manages and mentors a network of 10+ high revenue or special product legal servicers, with a primary focus on maximizing firm scorecard performance while maintaining an effective partnership.

  • Maintains a deep understanding of all legal and collection performance metrics and scorecard methodologies.

  • Mentors legal performance directors, by providing expertise about the legal scorecard and performance metrics, and guidance on how to handle difficult situations with internal and external customers.

  • Evaluates and enhances servicers’ strategies for pre-suit collections, suit selection and post judgment executions. • Examines servicer and state performance regularly and champions strategy action plans on identified areas of opportunity.

  • Responsible for driving performance and leading discussions on high revenue impact states, by determining best practices and becoming knowledgeable about state specific legal procedures, policy disputes, and legislative happenings.

  • Conducts ongoing risk analysis such as cost fraud, revenue concentration, and the financial viability of servicers and directs the audit team towards any high-risk items.

  • Indirectly manages back-office support functions by managing expectations and dealing with any potential conflicts that arise with audit, media, transaction and liaison support.

  • Stays abreast of potential legislative activity that could affect legal collections and shares key information with proper resources.

  • Evaluates potential, new firm capabilities to ensure their core competencies are in line with our business needs.

  • Partners with senior business analysts by functioning as a SME on strategy pods designed to enhance recoveries, working to develop and deliver the marketing message on new strategies being implemented.

  • Mentors litigation process analysts, by providing guidance on escalated issues.

  • Understands the data exchange processes and legal data collected by Resurgent and the various attorneys.

  • Up to a week travel is required each month for site visits.


  • 7-10 years relevant experience, concentrated in process improvement, back office operations, and performance management roles required • Strong integrative thinking required

  • Must be highly organized and adept at managing and marshaling resources

  • Must be flexible to changing priorities, project scopes, and deadlines

  • Highly proficient in MS Office package, including Excel, PowerPoint and Visio

  • Minimum travel required

Educational Requirements:

  • Bachelor’s degree required

We would be honored if you applied to join our team! We are an equal opportunity employer,offering a fantastic work environment, challenging career opportunities and competitive compensation.

Technically speaking, Resurgent Capital Services manages domestic and international debtportfolios. But, if you were to ask any of our employees what we do, you might get a slightly

different response.

They might tell you that we create opportunities out of challenging situations. For ourselves. And for our clients. It’s what we call “building bridges.” And here at Resurgent, we’re buildingstronger bridges every day.Founded in 1998 and located in Greenville, SC, Resurgent works with some of the nation’s largest credit grantors and debt purchasers. Our employees share common values that are embodied in the people who make our company their home.Our employees’ actions are guided by “Results-Driven Process Management” or RPM—arigorous measurement of financial and operational performance. This process, coupled with our people, has enabled Resurgent Capital Services to achieve industry-leader status.Whether dealing with customers directly or indirectly, our employees are trained in a variety ofdisciplines. Management. Operations. Collections. Financial or statistical analysis. InformationTechnology. In every discipline, regardless of position, all of our employees bring energy andhigh standards to the work we do.