Hyatt Night Auditor in ISLE OF PALMS, South Carolina
Wild Dunes Resort is looking for candidates to join our Front Office Sweetgrass Inn opening team! This position has an anticipated start date of 03/01/2021
Night Audit is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression.
The Night Audit shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job Functions:
Check in/Check out
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort
Register guests upon arrival in accordance with AAA 4 Diamond Standards
Promote and sell special hotel programs and upgrades when appropriate.
Thoroughly complete all guest transactions
Provide guest with Guest Connection card at check in completion
Arranges bell service for guests
Goes above and beyond to exceed guest expectations to create a memorable guest experience
Completes daily check list and tasks
Performs Night Audit
Maintains accurate records of room availability
Maintains house bank
Must help keep front desk and all Colleague areas clean
Attend all monthly departmental and resort required meetings
Maintains discretion and security for the resort and our guests
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
Reports all safety incidents to on-duty supervisor.
Assists with guest issues
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional attitude and appearance per Wild Dunes Resort dress code standards
Promotes Wild Dunes outlets first over any other off-site outlet.
Provide professional communication via telephone, e-mail and written form
Communicates with all departments regarding any special needs a guest may have
Communicates all pertinent information to the Front Office Leadership Team
Provides general resort information for guests.
Knowledge of daily events and gatherings on property
General knowledge of the City of Charleston and surrounding area
Colleague is held accountable for all duties of this job and other duties as assigned
Experience & Education:
High school diploma or equivalent
Prior hospitality experience preferred
At least one year customer service experience in a high volume setting preferred
Experience in a Four-Diamond quality organization preferred
Knowledge in property management systems is a highly desirable
Must be authorized to work in the United States
Will be required to provide a negative COVID test result within one week of start date
Must have excellent phone etiquette
Must be able to read, write, and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Effective conflict resolution skills
Ability to work a flexible schedule that may include weekends and holidays
Must have the ability to deal effectively and interact well with the guests and Colleagues
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Must wear a mask at all times unless in a designated no mask zone
Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.
Primary Location: US-SC-Isle of Palms
Organization: Wild Dunes Resort
Pay Basis: Hourly
Job Level: Full-time
Req ID: ISL000473
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.