Kelly Services IT Desk Agent in Lexington, South Carolina
IT Operation Analyst, Lexington, South Carolina, 29072
Length: 04/12/2021 to 04/11/2022 (Contract W2-possibility of extension or conversion)
Type: Contract W2
Pay Rate: $16.00/hr. (W2)
Rotational schedule: Yes
Overtime or weekends required: Core business hours of 7am-7pm - 7 days a week.
Training: On the job
Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established timeframes.
Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
Maintain proficient knowledge of technology components, applications, clients/customers and business services
Act as an information source to colleagues, business partners and clients/customer
Ensure prompt and timely updates to service issues, and follow through on outstanding problems
Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Provides front line customer service support to clients on a broad range of issues
Assesses level of knowledge of caller and translates information when providing assistance
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Must strive to meet established Key Performance Indicators
Ability to type 30 words per minute
Must be available to work some nights and weekends
Telephone Customer Service Skills and People skills
MS office skills
Previous call center experience
Excellent communication & written skills
Ability to type at least 30 words per minute
NICE TO HAVE
IT Helpdesk experience
Technical degree and/or IT Certification preferred.
General knowledge and understanding of PC hardware and components.
High school education required.
0-2 years of related experience.
Associates Degree or Technical Certification preferred
Why Kelly ® ?
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.