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Sea Fox Boat Company Inc. Customer Order Service Clerk in Moncks Corner, South Carolina

Customer Order Service Clerk

  • Moncks Corner, SC

  • Full Time

  • Customer Service

  • Entry Level

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Job Summary:

The Customer Order/Service Clerk will receive orders, requests for quotes, and lead times from customers

Duties/Responsibilities:

· Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.

· Builds rapport with customers and works to ensure they receive excellent service.

· Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.

· Provides pricing, delivery, and other order information to customers.

· Drafts purchase orders and invoices to submit to the accounting department.

· Maintains files of active orders and updates with changes to customer accounts or orders.

· As required, confirms credit status of customers with financial/credit department.

· Performs other related duties, as assigned.

Required Skills/Abilities:

· Experience in marine industry strongly preferred.

· Excellent organizational skills and attention to detail.

· Excellent communication and interpersonal skills.

· Ability to maintain good customer relations.

· Ability to type 40-50 words per minute.

· Proficient computer skills and ability to learn database and ordering systems.

Education and Experience:

· High school diploma or equivalent required.

· One year of experience in customer service or order processing required.

· Experience with MACOLA preferred but not required.

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