CIOX Health Talent Acquisition Health Information Specialist I (Medical Records) in Mount Pleasant, South Carolina
This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
o Full-Time: Monday-Friday 8:00-5:00 PM
o Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan & Tuition Reimbursement
o Location: This role will be performed at one location (Mount Pleasant, South Carolina 29464)
Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
Maintain confidentiality and security with all privileged information.
Maintain working knowledge of Company and facility software
Adhere to the Company's and Customer facilities Code of Conduct and policies
Inform manager of work, site difficulties, and/or fluctuating volumes
Assist with additional work duties or responsibilities as evident or required.
Consistent application of medical privacy regulations to guard against unauthorized disclosure
Responsible for managing patient health records
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
Ensures medical records are assembled in standard order and are accurate and complete.
Creates digital images of paperwork to be stored in the electronic medical record
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
Answering of inbound/outbound calls
May assist with patient walk-ins
May assist with administrative duties such as handling faxes, opening mail, and data entry
Must meet productivity expectations as outlined at specific site
May schedules pick-ups
Other duties as assigned
High School Diploma or GED.
Must be 18 years of age or older.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
Professional verbal and written communication skills in the English language.
Detail and quality oriented as it relates to accurate and compliant information for medical records.
Strong data entry skills.
Must be able to work with minimum supervision responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Able to respond to requests in a fast-paced environment.
Experience in a healthcare environment.
Previous production/metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Working conditions & physical demands
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Low to no travel required.
Requisition ID: 2021-16440
External Company Name: CIOX Health
External Company URL: careers-cioxhealth.icims.com
Post End Date: 3/18/2021