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SC Department of Public Safety IT Service Desk Technician in Richland County, South Carolina

Job Responsibilities

The IT Service Desk Technician will manage day-to-day service desk operations for a wide breadth of support services. This includes resolving desktop computer issues and providing users with support of both software and hardware needs. Responsibilities include the installation, configuration, troubleshooting, and repair of all computing equipment providing full computer software installation and configuration. The IT Service Desk Technician will assist with documentation, deliver formal and informal training to end users and assist in educating users on the functions of installed general office applications, operating systems, mobile devices and VOIP systems. They will also work with staff attorneys to prepare necessary media for trial. This service desk role requires an expert in providing professional customer service. Provide Tier 1 support and escalate issues as appropriate, while tracking each issue to its resolution. Skills in Active Directory will be utilized performing password resets, managing permissions and data entry. Project work as assigned, will also fall under the responsibilities. This position will require openness to work overtime and weekend hours and be on-call, as it is needed. Position hours are 8:30 AM to 5:00 PM.

Who We Are:

The Office of the Attorney General is a historic state agency focused on upholding the rule of law and protecting the citizens of South Carolina. From its founding in 1698 to present day, the Office of the Attorney General has played an integral part in shaping the history of South Carolina. We are not just looking for someone to be a part of South Carolina’s history; we are seeking someone who will be an advocate for South Carolina’s future. Employees can expect to work in a unified environment on challenging and meaningful work. All staff receives an attractive state government benefits package and opportunities for further training and growth opportunities. Join the Office of the Attorney General in protecting the Constitution and serving the citizens of South Carolina.

Minimum and Additional Requirements

Bachelor's degree in computer science/information systems or related field OR Associate's degree in computer science/information systems or related field and two years technical experience in computer system design, development, maintenance, management OR a high school diploma and six years of experience in computer system design, development, maintenance, and management.

Preferred Qualifications

Proven and strong Windows 10 and Microsoft Office technical skills required. Ability to multi-task and handle multiple jobs, with constant interruptions and sometimes urgent situations; able to work in a high pressure environment. Expert customer service skills that could assist non-technical users in a professional and friendly manner. Understand and appreciate the needs of users in a legal environment; tact and sensitivity in dealing with a diverse user community. A strong team player with excellent communication skills, both verbal and written. Highly detailed-oriented and have the ability to work independently. Must be prompt and responsible. Must be able to lift up to 50 lbs. Must have a valid SC Driver’s License.

Additional Comments

DRUG SCREENING, CREDIT CHECK, DELINQUENT TAX CHECK and SLED BACKGROUND CHECKS REQUIRED. THIS OFFICE IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER. EEOP Utilization Report available upon request.

Salary: $40,759.00 - $75,413.00 Annually

Location: Richland County, SC

Job Type: FTE - Full-Time

Job Number: 107564

Closing: 1/29/2021 5:00 PM Eastern

Agency Specific Application Procedures: Applications accepted via NeoGov.

Class Code: AM65

Position Number: 60009792

Normal Work Schedule: Monday - Friday (8:30 - 5:00)

Pay Band: Band 6

Opening Date: 11/18/2020

EEO Statement: Equal Opportunity Employer

Agency: State of South Carolina Attorney General's Office

Address: 1000 Assembly Street, Dennis Bldg. Columbia, South Carolina, 29201

Phone: 803-734-3970

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