Thermo Fisher Scientific Depot Repair Technician in West Columbia, South Carolina
Columbia Functional Description
Depot Repair: Diagnoses, troubleshooting, service, and repair of test, measurement and diagnostic equipment and systems. Checks out and approves operational quality of equipment. Serves as company liaison with external and internal customers on technical matters for assigned tasks and projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to support personnel. This job may include any aspect of bench support, and is not limited to repair, calibration, optimization and test.
With General supervision work as a team member in a high activity environment, with interested parties and business objectives focus
General knowledge of policy and procedures, and standards affecting the Quality Management System which includes, but not limited to: ISO 9001, ISO 17025, ANSI N323, ANSI Z540
General knowledge in radiation detection and measurement
Knowledgeable testing and troubleshooting a general range and application of portable radiological test instruments and sub-assemblies.
Knowledgeable performing calibrations of a general range and application of portable radiological instruments.
Knowledgeable at generating service order pricing and providing proper feedback to
Administration for customer quoting.
General knowledgeable in customer expectations, communication and responses.
Able to initiate customer approval of service work required for instrument(s) to meet specifications
Collects and reports on failures and enter such data on repair worksheets.
Knowledgeable completing and maintaining repair records
Can identify common opportunities for process improvements and suggest changes.
Provides internal and external customers with general technical support via the phone, email and other means of communication.
Reports results of common non-conformance issues to appropriate parties with copy to Service Leader
Able to present general service offerings to existing and potential customers
Maintains a clean and safe workspace.
Other duties as assigned."
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.